Privacy Policy

Effective Date: January 01, 2026

Frobster (“Frobster,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you access or use the Frobster website, mobile applications, and related services (collectively, the “Service”).

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Information You Provide

When you create an account or use the Service, we may collect:

• Full name;
• Email address;
• Telephone number;
• Postal address and location;
• Account login information;
• Profile information;
• Profile photographs and other images;
• Information contained in job requests, service listings, bids, messages, reviews, ratings, comments, and other user-generated content;
• Payment and transaction information;
• Information you provide when contacting customer support; and
• Any other information you voluntarily submit through the Service.

We do not require users to provide more personal information than is reasonably necessary to provide the requested service.

Information Collected Automatically

When you use the Service, we may automatically collect technical and usage information, including:

• IP address;
• Browser type and version;
• Device type and operating system;
• Unique device identifiers;
• Pages, profiles, listings, and features accessed;
• Date and time of access;
• Referring and exit pages;
• Approximate location derived from IP address;
• Application usage information;
• Crash and diagnostic information; and
• Other information concerning how you interact with the Service.

Location Information

Where enabled by the user, Frobster may collect location information to provide location-based functionality, including helping users find relevant services or opportunities in their area.

Users can control location permissions through their device settings.

2. User-Generated Content

Frobster allows users to create and submit content, including profiles, job postings, bids, reviews, ratings, photographs, comments, and other information.

Information included in user-generated content may be visible to other users depending on the functionality and privacy settings of the Service.

Users should not include sensitive personal information, passwords, financial information, or other information that they do not wish to make available to other users in publicly accessible content.

Frobster may process user-generated content to operate the platform, provide requested services, prevent fraud and abuse, enforce our Terms of Use, investigate complaints, and maintain the safety and integrity of the Service.

3. How We Use Information

We may use information we collect to:

• Create and maintain user accounts;
• Provide and operate the Service;
• Connect users with relevant service providers or customers;
• Process transactions and payments;
• Facilitate communications between users;
• Display profiles, listings, reviews, ratings, and other permitted content;
• Provide customer support;
• Verify accounts and prevent fraudulent activity;
• Detect, investigate, and prevent abuse, harassment, fraud, spam, and other prohibited activity;
• Receive and investigate reports of objectionable content;
• Implement user blocking and moderation functions;
• Remove content that violates our policies;
• Suspend or terminate accounts that violate our Terms;
• Improve the functionality and performance of the Service;
• Analyze usage and trends;
• Personalize the user experience;
• Send service-related communications;
• Send marketing communications where permitted by law;
• Comply with legal obligations;
• Protect the rights, property, and safety of Frobster, our users, and others; and
• Fulfill other purposes disclosed at the time information is collected.

4. Content Moderation and Safety

Frobster may use automated tools and human review to identify potentially objectionable, abusive, fraudulent, illegal, or otherwise prohibited content.

Users may report content that they believe violates our Terms of Use or applicable law.

When a report is submitted, Frobster may review the reported content and associated account information. Where appropriate, we may:

• Remove or restrict access to the reported content;
• Prevent the content from appearing in users' feeds;
• Warn the responsible user;
• Restrict account functionality;
• Suspend an account; or
• Permanently terminate the account.

Where appropriate, Frobster aims to review and take action on reports of objectionable content within 24 hours.

5. Blocking Users

Frobster provides users with tools to block abusive or unwanted users.

When a user blocks another user, the blocked user's content may be immediately removed from the blocking user's feed and the blocked user may be prevented from contacting or interacting with the blocking user through applicable platform features.

Blocking may also generate a report or notification to Frobster's moderation team where the functionality is used to report inappropriate behavior.

Information associated with blocking and reporting may be retained to investigate abuse, enforce our policies, and protect users.

6. Cookies and Similar Technologies

Frobster may use cookies, local storage, pixels, SDKs, and similar technologies to:

• Keep users signed in;
• Remember preferences;
• Maintain security;
• Understand how users use the Service;
• Improve website performance;
• Analyze traffic;
• Personalize content; and
• Support permitted advertising or marketing activities.

Users may manage cookies through their browser or device settings. Disabling certain cookies may affect the functionality of the Service.

7. Legal Bases for Processing

Where required by applicable law, including the GDPR, Frobster processes personal information on one or more of the following legal bases:

• Performance of a contract;
• Compliance with a legal obligation;
• Legitimate interests;
• Consent; and
• Protection of vital interests where applicable.

Where processing is based on consent, users may withdraw consent at any time, without affecting the lawfulness of processing conducted before withdrawal.

8. Sharing of Information

Frobster may share information with:

• Other users where necessary to provide platform functionality;
• Payment processors and financial service providers;
• Hosting and cloud-service providers;
• Analytics and technology providers;
• Customer-support providers;
• Security and fraud-prevention providers;
• Professional advisers;
• Service providers acting on our behalf;
• Government authorities or law-enforcement agencies where legally required; and
• Parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.

We do not sell personal information in violation of applicable privacy laws.

9. Payments

Payments made through the Service may be processed by third-party payment providers.

Frobster may receive transaction-related information, such as payment status, transaction amount, payment method type, and related identifiers. Complete payment-card information may be collected and processed directly by the applicable payment provider rather than stored by Frobster.

Users should review the privacy policies of the applicable payment providers for additional information about their processing practices.

10. Communications

Frobster may send users communications concerning:

• Account activity;
• Transactions;
• Security;
• Changes to the Service;
• Customer support;
• Policy updates; and
• Other service-related matters.

Where legally permitted, Frobster may also send promotional communications. Users can unsubscribe from marketing communications by using the unsubscribe mechanism provided in the communication or by changing applicable account preferences.

11. Data Retention

Frobster retains personal information for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud and abuse, and protect the security of the platform.

When information is no longer required, Frobster may delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

Information relating to reports, blocked users, moderation actions, and account enforcement may be retained for a longer period where reasonably necessary to prevent repeat abuse or comply with legal obligations.

12. International Data Transfers

Your information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, Frobster will use appropriate safeguards for international transfers of personal information, such as adequacy decisions, standard contractual clauses, or other legally recognized transfer mechanisms.

13. Data Security

Frobster uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request restriction of processing;
• Object to certain processing;
• Request portability of information;
• Withdraw consent;
• Opt out of certain marketing communications;
• Object to certain automated decision-making; and
• Lodge a complaint with a data-protection authority.

To exercise applicable rights, contact Frobster using the contact information provided below.

Frobster may need to verify your identity before completing certain requests.

15. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data-protection legislation.

You may contact the relevant data-protection authority if you believe that Frobster has processed your personal information unlawfully.

16. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including rights to know about personal information collected, request deletion, request correction, and exercise applicable opt-out rights.

Frobster will not discriminate against users for exercising privacy rights provided by applicable law.

17. Children's Privacy

The Service is not intended for children under 18.

Frobster does not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete the information.

18. Third-Party Services and Links

The Service may contain links to third-party websites, applications, payment services, or other services.

Frobster does not control third-party privacy practices and is not responsible for their policies or practices. Users should review the privacy policies of third-party services before providing them with personal information.

19. Account Deletion

Users may request deletion of their Frobster account and associated personal information, subject to applicable legal and operational requirements.

Certain information may need to be retained where required by law or reasonably necessary for fraud prevention, dispute resolution, security, enforcement of agreements, or other legitimate purposes.

20. Changes to This Privacy Policy

Frobster may update this Privacy Policy periodically.

When changes are made, Frobster will update the effective date and may provide additional notice where required by applicable law.

Your continued use of the Service after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

21. Contact Us

If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or Frobster's processing of personal information, please contact:

Frobster

Email: info@frobster.com

Telephone: +49 176 57969892

For privacy requests, please include sufficient information for us to identify your account and understand your request.

22. Governing Law

This Privacy Policy is subject to applicable privacy and data-protection laws. Nothing in this Privacy Policy limits any rights that cannot lawfully be waived under the laws applicable to you.